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Visiting Hours
While we welcome visitors at Alameda Hospital, patient safety, recovery, and comfort are our first concerns.

Alameda Hospital’s visiting hours are from 11:00 a.m. – 8:30 p.m. There are exceptions in specially designated areas such as the Critical Care Unit. Please ask if you have any questions regarding specific units.

The Hospital requests that visitors be limited to two (2).  Children OVER the age of 12 are welcome when accompanied by an adult.  Children UNDER the age of 12 may visit for short periods at the discretion of the nurse and/or the physician.  Visiting children must be free of infections and must be supervised at all times in all areas of the hospital. 

For the comfort and privacy of roommates and other patients, please be sensitive to their needs.  Visitors may be asked to leave if their presence is in conflict with patients needs.

Medical Records
You may obtain or request copies of your medical records be sent to another facility or physician by contacting our Health Information Management Department.  Please
CLICK HERE for more information.

Patient Valuables
Patients are encouraged to leave all valuables at home. Please inform a nurse if you have brought any of the following items so they may be stored in the hospital safe: money, credit cards, jewelry, documents or other valuable items. Alameda Hospital cannot accept responsibility for valuables left in your room. If you lose something, please notify your nurse immediately. Unclaimed items are turned into the Quality Resource Management department.

Patient Satisfaction and Guest Relations
At Alameda Hospital, we take pride in serving you and delivering quality care. Your comments, whether complimentary or critical, will help us enhance the care we provide. Please take a few minutes to complete the brief questionnaire you will receive upon discharge. You may also receive a more comprehensive Patient Experience Survey in the mail. We encourage you to complete the survey as it will provide us detailed, and critical feedback about your experience.

You and your visitors also have the opportunity to provide feedback during your stay. Comment cards are located throughout the hospital and can be place in drop boxes located in the main lobby and the Emergency Room. Your comments can help us recognize individuals providing exceptional care as well as providing feedback to help us better serve you and our future patients. You may also e-mail your comments/concerns to communityrelations@alamedahospital.org.

Patients who wish to file a formal grievance can do so contacting either:
Director of Quality and Resource Management
Alameda Hospital
2070 Clinton Avenue | Alameda, CA 94501 | (510) 814-4036


You also have the right to report unacceptable care to the following agencies:


Department of Health Services

850 Marina Bay Parkway

Bldg. P, 1st floor

Richmond, CA  94804

(800)-554-0352

Joint  Commission's Office of Quality Monitoring

(800) 994-6610
e-mail: complaint@jcaho.org

Cafeteria
Guests are welcome to dine in the hospital cafeteria between the hours of 7:00 a.m. and 1:45 p.m. on weekdays. The cafeteria is closed on holidays and weekends. Hot entrees are available at posted times. The cafeteria is located on the first floor of the East Building. A vending machine snack shop is located on the first floor, near the main lobby, past the elevators, and is open 24 hours a day. Microwaves are available in the cafeteria and in the vending machine snack shop for your convenience.  For more information about Nutrition and Food Services, please
CLICK HERE.

Gift Shop
The Alameda Hospital Auxiliary operates the Gift Shop near the Main Lobby on the first floor, across from the elevators. The Gift Shop sells such items as cards, sundries, gifts, and jewelry. Proceeds are donated to the hospital for purchase of new medical equipment.

Translation Services
A foreign language translation service is available for the patients and family members of Alameda Hospital through the AT&T Language Line. The Language Line provides telephone access to highly trained interpreters of more than 140 languages 24-hours a day. Services for hearing-impaired patients are also available.

Patient Safety Program
Patient safety is of great importance in the healthcare environment. Programs, such as medication, food and environmental safety are a few of the ways that we support a safe environment.

During your stay at Alameda Hospital, it is important for you to be aware of how your safety is being supported. Your participation in the Patient Safety Program is the key to success. Upon admission to the hospital, you will be evaluated for allergies to food and medications and the potential for falls. You can help by answering these questions openly and working with your healthcare providers to identify other issues that are unique to you. You will have an identification bracelet secured to your wrist. You may have other bracelets in different colors that are critical forms of communication to healthcare providers who are involved in your care. You can help by wearing these bracelets which support a safe patient environment.

Fall Prevention
Many patients who are able to move about freely at home may need assistance in the hospital. When you need assistance, “CALL — DON’T FALL”. Activate your nurse call system and please wait for a rapid response. We are here to help you and keep you safe.

Keeping You Safe
Specialty equipment, such as intravenous pumps, patient controlled analgesia pumps, and vigil alarms, are individualized to meet your safety needs. Specialty equipment has alarm systems that alert the staff to potential problems. This early warning system provides the opportunity for early intervention. It is important that we all work together to ensure the safest environments for all patients. Working together, we will succeed in enhancing a patient safe environment.

Infection Control
Alameda Hospital staff is concerned about preventing infection and therefore follows strict infection control guidelines. For this reason, you will notice that nurses and other health care workers may at times wear gloves, gowns, masks and plastic glasses. The use of these items along with frequent and thorough hand washing provide protection from infection for both our patients and our staff.

 
   

2070 Clinton Ave, Alameda CA 94501 | 510-522-3700 |
communityrelations@alamedahospital.org | directions